Effective Date: 5th September 2024
Last Updated: 15th September 2025
At AquaTour (“we,” “our,” “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website aquatour.co.uk, make a booking, or use our services. By using our site and services, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Details: Name, email address, phone number, postal address.
- Booking Information: Tour dates, number of guests, payment details (processed securely by third-party providers).
- Technical Data: IP address, browser type, device information, cookies, and analytics data.
- Communications: Emails, messages, or enquiries sent to us.
2. How We Use Your Information
We use your personal data to:
- Process bookings and payments.
- Communicate with you about your tour, enquiries, or changes.
- Send important updates, confirmations, and customer service messages.
- Improve our website, services, and customer experience.
- Send marketing communications (if you have opted in).
- Comply with legal and regulatory obligations.
3. Booking & Payments
All bookings are processed via FareHarbor, our trusted third-party booking platform. Payment details are handled securely and never stored directly on our servers.
4. Legal Basis for Processing
We process personal data under the following lawful bases (as per GDPR):
- Contractual necessity (to fulfil bookings and provide services).
- Legitimate interests (to improve services, marketing, and operations).
- Consent (for marketing communications).
- Legal obligations (to comply with UK/EU laws).
5. How We Share Your Data
We will never sell your data. We may share your information with:
- Service Providers: Such as FareHarbor, payment processors, and IT support.
- Legal Authorities: Where required by law or regulation.
- Marketing Tools: Platforms like Google Analytics, Facebook Pixel, or email marketing software (only with consent).
6. Cookies & Analytics
We use cookies to improve site functionality and analyse user behaviour. This includes third-party tools such as Google Analytics and Facebook Pixel. You can manage or disable cookies through your browser settings.
7. Data Retention
We retain your personal data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
8. Your Rights
Under UK and EU GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Restrict or object to processing.
- Withdraw consent for marketing at any time.
- Request data portability.
To exercise your rights, please contact us at hello@aquatour.co.uk
9. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
10. Children’s Privacy
Our tours are family-friendly, but our website and booking system are not intended for use by children under 16 without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
AquaTour
Website: aquatour.co.uk
Email: hello@aquatour.co.uk
Phone: +447308 020451
Address: Aquatour, Conwy LL32 8BB
